Business Analyst (BA)

Business Analyst – Aviation

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business, Aviation Management, or related field.
• Minimum 1–3 years of experience as Business Analyst, System Analyst, or similar role.
• Experience in the aviation/airline industry is highly preferred.
• Strong understanding of business process analysis, requirement gathering, and system development lifecycle (SDLC).
• Experienced in creating BRD, URD, FRD, User Stories, Use Cases, Acceptance Criteria, and other requirement documentation.
• Able to create and analyze Business Process Flow, BPMN, UML, and system diagrams.
• Understanding of aviation business processes, such as flight operations, passenger services, ticketing, check-in, boarding, baggage, aircraft maintenance, or airport operations.
• Understanding of API integration, REST API, JSON/XML, database, and system integration.
• Basic to intermediate knowledge of SQL is preferred.
• Familiar with tools such as Jira, Confluence, Postman, Swagger/OpenAPI, Draw.io, Visio, or similar tools.
• Able to communicate effectively with business users, product owners, developers, QA, and other stakeholders.
• Strong analytical, problem-solving, communication, and documentation skills.
• Able to translate business requirements into functional and technical requirements.
• Experience in UAT, SIT, requirement validation, and defect analysis is a plus.
• Willing to work closely with cross-functional teams and understand complex enterprise systems.
• Good command of English, both written and verbal.

Preferred / Nice to Have:

• Experience with Airline Passenger Service System (PSS), Departure Control System (DCS), Reservation System, GDS, MRO, ERP, or Airport Management System.
• Knowledge of aviation standards and regulations is an advantage.
• Experience working with microservices, cloud infrastructure, event-driven architecture, or distributed systems is a plus.